If you are unhappy with the level of care received or would like to simply provide some feedback there are several options available where you can raise your complaint or comment on the service delivered. 

Complaints can be made by any patient or visitor to our hospitals or community sites.If you need to raise a complaint please visit United Lincolnshire Hospital Trust - Making a formal complaint 

Lincolnshire Community Health Services NHS Trust sets out to deliver high quality care. Your experiences, opinions and views count. We want to hear from you if we get the service right or wrong and we always use your feedback to design service improvements. We welcome your compliments, comments, concerns and complaints.

We have a friendly dedicated team to listen to you and help you provide your feedback. Our aim is to provide an accessible, professional service for you to have the confidence that your feedback will be managed efficiently and confidentially. Visit Lincolnshire Community Health Services - Compliments and Complaints.

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

Healthwatch can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.

To find out more visit Healthwatch Lincolnshire

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.

They provide a point of contact for patients, their families and their carers.

PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you're using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.